Public Services / Complaints

Make a Complaint

Misled, defrauded, or dealing with an unlicensed operator? The Council investigates complaints against real estate practitioners — and protects those who report.

Lodge a complaint

Complaints are submitted and tracked through the REAC Public Services portal, where you'll get a reference number to follow up on.

Type of complaint

Agent, broker or firm involved (if known)

You can look them up first on the Public Registry.

Submit complaint →

What happens next

You receive a reference number immediately.
The Inspection Directorate reviews your complaint.
An investigator may contact you for further details or evidence.
You are notified of the outcome and any disciplinary action taken.

Prefer to speak to someone?

Call +233 (0)302 773 339 or visit 17 6th Link Close, Cantonments, Accra. Complaints are treated confidentially.